Journal of Systems Scalability | Volume 1, Issue 2: 39-42, 2026 | DOI: 10.62762/JSS.2025.500072
Abstract
Retrial queues arise in various applications such as call centers, services, and computer networks. The study of retrial queues is an important research branch of Queueing Theory. Retrial queues are characterized by the feature that customers who cannot receive service upon arrival do not queue but retry to enter the server after some random time. This makes the analysis of retrial queues more difficult than that of corresponding models without retrials. While the latter can be considered the limit of the former as the retrial time tends to infinity, some scaling limits are needed to obtain a scaled version of the number of retrial customers as the retrial time tends to zero, because the num... More >
Graphical Abstract