In public health emergencies, property personnel in communities have become a key line of defense to ensure the safety of residents. However, in practice, it has been observed that there is often a significant mismatch between the characteristics of these personnel and their roles during such emergencies. The behavior of these employees at work is influenced by various factors. This study, beginning with grassroots personnel, aims to explore the impact of their perception of workplace marginalization on their organizational citizenship behavior. Additionally, the study analyzes the moderating effect of organizational incentives to provide theoretical guidance for emergency management practic... More >