A Spherical Fuzzy Set-Based Decision Support System for Evaluation of Logistics Subcontractors in 3PL Operations
Article Information
Abstract
The increasing complexity of global supply chains has made third-party logistics (3PL) service providers essential for companies seeking operational flexibility and cost efficiency. On-time delivery, a critical performance metric, directly impacts customer satisfaction, long-term business partnerships, and corporate reputation. However, challenges such as subcontractor management, subjective performance evaluation, and uncertainty in data significantly affect the reliability of performance assessments. This study proposes a novel decision support system utilizing Interval-Valued Spherical Fuzzy Analytic Hierarchy Process (IVSF-AHP) and Interval-Valued Spherical Fuzzy Technique for Order of Preference by Similarity to Ideal Solution (IVSF-TOPSIS) to evaluate the performance of logistics subcontractors. The IVSF-AHP method dynamically weights performance criteria, while the IVSF-TOPSIS model ranks subcontractor performance under uncertainty. The proposed model contributes to the literature by integrating fuzzy multi-criteria decision-making (MCDM) approaches to reflect both objective and subjective evaluations, offering a flexible and adaptive performance monitoring mechanism for 3PL firms. The framework is validated through a practical example, demonstrating its ability to support strategic and operational decisions in logistics subcontractor management.
Keywords
Data Availability Statement
Funding
Conflicts of Interest
AI Use Statement
Ethical Approval and Consent to Participate
References
- Rajesh, R., Pugazhendhi, S., Ganesh, K., Muralidharan, C., & Sathiamoorthy, R. (2011). Influence of 3PL service offerings on client performance in India. Transportation Research Part E: Logistics and Transportation Review, 47(2), 149-165.
[CrossRef] [Google Scholar] - Sahu, N. K., Datta, S., & Mahapatra, S. S. (2015). Fuzzy based appraisement module for 3PL evaluation and selection. Benchmarking: An International Journal, 22(3), 354-392.
[CrossRef] [Google Scholar] - Jazairy, A., Lenhardt, J., & Von Haartman, R. (2017). Improving logistics performance in cross-border 3PL relationships. International Journal of Logistics Research and Applications, 20(5), 491-513.
[CrossRef] [Google Scholar] - Mothilal, S., Gunasekaran, A., Nachiappan, S. P., & Jayaram, J. (2012). Key success factors and their performance implications in the Indian 3PL industry. International Journal of Production Research, 50(9), 2407-2422.
[CrossRef] [Google Scholar] - Aguezzoul, A., & Paché, G. (2020). An AHP-ELECTRE I approach for 3PL-provider selection. International Journal of Transport Economics, 47(1), 37-50. https://www.torrossa.com/en/resources/an/4649009
[Google Scholar] - Qureshi, M. N., Kumar, P., & Kumar, D. (2009). Selection of 3PL service providers: A combined approach of AHP and Graph theory. International Journal of Services Technology and Management, 12(1), 35-60.
[CrossRef] [Google Scholar] - Kahraman, C., Cebi, S., Onar, S. C., & Öztayşi, B. (2022). Pharmaceutical 3PL supplier selection using interval-valued intuitionistic fuzzy TOPSIS. Proceedings of the 25th Jubilee Edition, 28(3), 361-374.
[CrossRef] [Google Scholar] - Ali, S. S., & Kaur, R. (2018). An analysis of satisfaction level of 3PL service users with the help of ACSI. Benchmarking: An International Journal, 25(1), 24-46.
[CrossRef] [Google Scholar] - Kumar, D., & Prashar, A. (2024). Linking resource bundling and logistics capability with performance: Study on 3PL providers in India. International Journal of Productivity and Performance Management, 73(1), 270-302.
[CrossRef] [Google Scholar] - Bunthongsang, W., Thawornsujaritkul, T., & Silpcharu, T. (2020). Guideline for decision to select use third party logistics service provider (3PL) to enhance performance of competitiveness in industrial business sectors. Transport, 2016(2017), 2018-2019. https://fba.kmutnb.ac.th/main/wp-content/uploads/2022/10/29GuidelineforDecisiontoSelectusThirdPartyLogistics31102565.pdf
[Google Scholar] - Sinkovics, R. R., & Roath, A. S. (2004). Strategic orientation, capabilities, and performance in manufacturer—3PL relationships. Journal of business Logistics, 25(2), 43-64.
[CrossRef] [Google Scholar] - Jovčić, S., & Průša, P. (2021). A hybrid MCDM approach in 3PL provider selection. Mathematics, 9(21), 2729.
[CrossRef] [Google Scholar] - Sibanda, N., Tawanda, T., & Munapo, E. (2025). Efficiency Evaluation and Performance Comparison of Third-Party Logistics Providers: AHP-DEA Approach. International Journal of Mathematical, Engineering and Management Sciences, 10(5), 1232.
[CrossRef] [Google Scholar] - Kritchanchai, D., Senarak, D., Supeekit, T., & Chanpuypetch, W. (2024). Evaluating supply chain network models for third party logistics operated supply-processing-distribution in Thai hospitals: An AHP-fuzzy TOPSIS approach. Logistics, 8(4), 116.
[CrossRef] [Google Scholar] - Huo, B., Liu, C., Chen, H., & Zhao, X. (2017). Dependence, trust, and 3PL integration: an empirical study in China. International Journal of Physical Distribution & Logistics Management, 47(9), 927-948.
[CrossRef] [Google Scholar] - Power, D., Sharafali, M., & Bhakoo, V. (2007). Adding value through outsourcing: Contribution of 3PL services to customer performance. Management research news, 30(3), 228-235.
[CrossRef] [Google Scholar] - Tontini, G., Söilen, K. S., & Zanchett, R. (2017). Nonlinear antecedents of customer satisfaction and loyalty in third-party logistics services (3PL). Asia Pacific Journal of Marketing and Logistics, 29(5), 1116-1135.
[CrossRef] [Google Scholar] - Arun, K., & Yildirim Ozmutlu, S. (2022). Narratives of environmental munificence of 3PL firms on the relationship between dynamic capabilities, strategic management and organizational performance. Journal of Strategy and Management, 15(1), 96-118.
[CrossRef] [Google Scholar] - Özcan, E., & Ahıskalı, M. (2020). 3PL service provider selection with a goal programming model supported with multicriteria decision making approaches. Gazi University Journal of Science, 33(2), 413-427.
[CrossRef] [Google Scholar] - Aguezzoul, A., & Pires, S. (2016). 3PL performance evaluation and selection: a MCDM method. Supply Chain Forum: An International Journal, 17(2), 87-94.
[CrossRef] [Google Scholar] - Bansal, A., & Kumar, P. (2014). Evaluation of a 3PL company: an approach of fuzzy modelling. International Journal of Advanced Operations Management, 6(2), 131-161.
[CrossRef] [Google Scholar] - Bianchini, A. (2018). 3PL provider selection by AHP and TOPSIS methodology. Benchmarking: An International Journal, 25(1), 235-252.
[CrossRef] [Google Scholar] - Zaralı, F. (2022). Third Part Reverse Logistics Service Provider Selection Using the Spherical Fuzzy TOPSIS Method. Erciyes Üniversitesi Fen Bilimleri Enstitüsü Fen Bilimleri Dergisi, 38(2), 268-279. https://izlik.org/JA25PM53YB
[Google Scholar] - Hamdan, A., & Rogers, K. J. (2008). Evaluating the efficiency of 3PL logistics operations. International Journal of Production Economics, 113(1), 235-244.
[CrossRef] [Google Scholar] - Sangka, B. K., Rahman, S., Yadlapalli, A., & Jie, F. (2019). Managerial competencies of 3PL providers: a comparative analysis of Indonesian firms and multinational companies. The International Journal of Logistics Management, 30(4), 1054-1077.
[CrossRef] [Google Scholar] - Kumar, P., & Singh, R. K. (2012). A fuzzy AHP and TOPSIS methodology to evaluate 3PL in a supply chain. Journal of Modelling in Management, 7(3), 287-303.
[CrossRef] [Google Scholar] - Baruffaldi, G., Accorsi, R., & Manzini, R. (2019). Warehouse management system customization and information availability in 3pl companies: A decision-support tool. Industrial management & data systems, 119(2), 251-273.
[CrossRef] [Google Scholar] - Jayant, A., & Singh, P. (2015). Application of AHP-VIKOR hybrid MCDM approach for 3PL selection: a case study. International Journal of Computer Applications, 125(5), 4-11. https://www.ijcaonline.org/proceedings/icaet2015/number5/22234-4061/
[Google Scholar] - Lai, F., Zhao, X., & Wang, Q. (2007). Taxonomy of information technology strategy and its impact on the performance of 3PL in China. International Journal of Production Research, 45(10), 2195-2218.
[CrossRef] [Google Scholar] - Kutlu Gündoğdu, F., & Kahraman, C. (2019). Spherical fuzzy sets and spherical fuzzy TOPSIS method. Journal of intelligent & fuzzy systems, 36(1), 337-352.
[CrossRef] [Google Scholar] - Gündoğdu, F. K., & Kahraman, C. (2019). A novel fuzzy TOPSIS method using emerging interval-valued spherical fuzzy sets. Engineering Applications of Artificial Intelligence, 85, 307-323.
[CrossRef] [Google Scholar] - Kutlu Gündoğdu, F., & Kahraman, C. (2020). Hospital performance assessment using interval-valued spherical fuzzy analytic hierarchy process. In Decision Making with Spherical Fuzzy Sets: Theory and Applications (pp. 349-373). Cham: Springer International Publishing.
[CrossRef] [Google Scholar] - Saaty, T. (1980). The analytic hierarchy process (AHP) for decision making. Kobe, Japan.
[Google Scholar] - Peng, X., & Yang, Y. (2016). Fundamental properties of interval-valued Pythagorean fuzzy aggregation operators. International Journal of Intelligent Systems, 31(5), 444-487.
[CrossRef] [Google Scholar] - Peng, X., & Yang, Y. (2016). Pythagorean fuzzy Choquet integral based MABAC method for multiple attribute group decision making. International Journal of Intelligent Systems, 31(10), 989-1020.
[CrossRef] [Google Scholar] - Jaller, M., & Otay, I. (2020). Evaluating sustainable vehicle technologies for freight transportation using spherical fuzzy AHP and TOPSIS. In International Conference on Intelligent and Fuzzy Systems (pp. 118-126). Cham: Springer.
[CrossRef] [Google Scholar] - Raut, R., Kharat, M., Kamble, S., & Kumar, C. S. (2018). Sustainable evaluation and selection of potential 3PL providers: An integrated MCDM approach. Benchmarking: An International Journal, 25(1), 76-97.
[CrossRef] [Google Scholar] - Kahraman, C., Ucal Sari, I., & Çevik Onar, S. (2022). Strategic multi-criteria decision-making against pandemics using picture and spherical fuzzy AHP and TOPSIS. In New Perspectives in Operations Research and Management Science: Essays in Honor of Fusun Ulengin (pp. 385-422). Cham: Springer.
[CrossRef] [Google Scholar]
Cite This Article
TY - JOUR AU - Sari, Irem Ucal AU - Cebi, Selcuk AU - Şengül, Ersin PY - 2026 DA - 2026/04/30 TI - A Spherical Fuzzy Set-Based Decision Support System for Evaluation of Logistics Subcontractors in 3PL Operations JO - ICCK Transactions on Advanced Fuzzy Systems T2 - ICCK Transactions on Advanced Fuzzy Systems JF - ICCK Transactions on Advanced Fuzzy Systems VL - 1 IS - 1 SP - 18 EP - 31 DO - 10.62762/TAFS.2025.867168 UR - https://www.icck.org/article/abs/TAFS.2025.867168 KW - third-party logistics KW - spherical fuzzy sets KW - AHP KW - TOPSIS AB - The increasing complexity of global supply chains has made third-party logistics (3PL) service providers essential for companies seeking operational flexibility and cost efficiency. On-time delivery, a critical performance metric, directly impacts customer satisfaction, long-term business partnerships, and corporate reputation. However, challenges such as subcontractor management, subjective performance evaluation, and uncertainty in data significantly affect the reliability of performance assessments. This study proposes a novel decision support system utilizing Interval-Valued Spherical Fuzzy Analytic Hierarchy Process (IVSF-AHP) and Interval-Valued Spherical Fuzzy Technique for Order of Preference by Similarity to Ideal Solution (IVSF-TOPSIS) to evaluate the performance of logistics subcontractors. The IVSF-AHP method dynamically weights performance criteria, while the IVSF-TOPSIS model ranks subcontractor performance under uncertainty. The proposed model contributes to the literature by integrating fuzzy multi-criteria decision-making (MCDM) approaches to reflect both objective and subjective evaluations, offering a flexible and adaptive performance monitoring mechanism for 3PL firms. The framework is validated through a practical example, demonstrating its ability to support strategic and operational decisions in logistics subcontractor management. SN - request pending PB - Institute of Central Computation and Knowledge LA - English ER -
@article{Sari2026A,
author = {Irem Ucal Sari and Selcuk Cebi and Ersin Şengül},
title = {A Spherical Fuzzy Set-Based Decision Support System for Evaluation of Logistics Subcontractors in 3PL Operations},
journal = {ICCK Transactions on Advanced Fuzzy Systems},
year = {2026},
volume = {1},
number = {1},
pages = {18-31},
doi = {10.62762/TAFS.2025.867168},
url = {https://www.icck.org/article/abs/TAFS.2025.867168},
abstract = {The increasing complexity of global supply chains has made third-party logistics (3PL) service providers essential for companies seeking operational flexibility and cost efficiency. On-time delivery, a critical performance metric, directly impacts customer satisfaction, long-term business partnerships, and corporate reputation. However, challenges such as subcontractor management, subjective performance evaluation, and uncertainty in data significantly affect the reliability of performance assessments. This study proposes a novel decision support system utilizing Interval-Valued Spherical Fuzzy Analytic Hierarchy Process (IVSF-AHP) and Interval-Valued Spherical Fuzzy Technique for Order of Preference by Similarity to Ideal Solution (IVSF-TOPSIS) to evaluate the performance of logistics subcontractors. The IVSF-AHP method dynamically weights performance criteria, while the IVSF-TOPSIS model ranks subcontractor performance under uncertainty. The proposed model contributes to the literature by integrating fuzzy multi-criteria decision-making (MCDM) approaches to reflect both objective and subjective evaluations, offering a flexible and adaptive performance monitoring mechanism for 3PL firms. The framework is validated through a practical example, demonstrating its ability to support strategic and operational decisions in logistics subcontractor management.},
keywords = {third-party logistics, spherical fuzzy sets, AHP, TOPSIS},
issn = {request pending},
publisher = {Institute of Central Computation and Knowledge}
}
Article Metrics
Publisher's Note
ICCK stays neutral with regard to jurisdictional claims in published maps and institutional affiliations.
Rights and Permissions
Portico