Abstract
Based on sentiment analysis technology, this paper analyzes the feedback of foreign tourists visiting Xi’an. The study shows that about 85 percent of tourists have a positive and satisfactory attitude toward Xi’an tourism, and about 8.6 percent of tourists have a negative attitude. The critical comments or suggestions of foreign tourists are reflected in the following aspects: unsavoury food, poor location of hotel, improper itinerary, taking more time to walking, and not good experience in scenic spots. In response to the criticism and suggestions of foreign tourists, some strategies are proposed: at the micro level, activating existing resources and providing quality services; at the macro level, actively learning from foreign advanced experience to improve service.
Keywords
sentiment analysis technology
Xi’an, international city
feedback
Data Availability Statement
Data will be made available on request.
Funding
This work was supported by Xi'an International Studies University research project under Grant 20XWJ06.
Conflicts of Interest
The authors declare no conflicts of interest.
Ethical Approval and Consent to Participate
Not applicable.
Cite This Article
APA Style
Shi, X., & Li, J. (2025). Image Construction of Xi’an City Based on Sentiment Analysis Technology: Problems and Strategies. Journal of Social Systems and Policy Analysis, 2(2), 85–90. https://doi.org/10.62762/JSSPA.2025.115302
Publisher's Note
ICCK stays neutral with regard to jurisdictional claims in published maps and institutional affiliations.
Rights and Permissions
Institute of Central Computation and Knowledge (ICCK) or its licensor (e.g. a society or other partner) holds exclusive rights to this article under a publishing agreement with the author(s) or other rightsholder(s); author self-archiving of the accepted manuscript version of this article is solely governed by the terms of such publishing agreement and applicable law.
